Privacy Policy
Packology creates elegant and durable packaging boxes for gifting, corporate hampers, dry fruits, weddings, and customized brand needs.
These Terms and Conditions govern the use of www.packology.in and all enquiries, quotations, customization discussions, sample requests, product listings, orders and communications made with Packology. By accessing this website or engaging with us for any product or service, you agree to follow these Terms and Conditions.
1. About Our Products and Services
Packology provides packaging-related products and solutions such as rigid boxes, kappa board boxes, corporate gifting boxes, luxury hampers, sweet and chocolate boxes, multi-cavity boxes, custom inserts, branded packaging and related customized packaging solutions. Product designs, dimensions, colours, materials and finishes may be customized depending on feasibility, minimum order quantity, production process and final approval.
2. Website Content
All content on the website, including text, images, product descriptions, graphics, icons, layouts, designs and catalog information, is provided for general information and promotional purposes. We try to keep information accurate and updated, but we do not guarantee that every product description, size, finish, colour, availability or price will always be complete, current or error-free.
3. Enquiries and Quotations
Submitting an enquiry through the website does not confirm an order. Quotations are prepared based on details shared by the customer, including size, quantity, material, printing style, finishing, insert requirement, artwork and delivery location. Any change in specifications may lead to a revised quotation, timeline or production feasibility.
Prices may vary depending on raw material cost, quantity, design complexity, printing process, finishing, customization and logistics.
A quotation is valid only for the period mentioned in the quotation. If no validity period is mentioned, the quotation should be reconfirmed before placing an order.
Verbal estimates are indicative and should not be treated as final order confirmation.
4. Order Confirmation
An order is confirmed only after written approval of specifications, design/artwork, price, payment terms and timeline, along with receipt of required advance payment where applicable. Customers are responsible for carefully checking all approved artwork, spelling, logo placement, dimensions, product details, colours and finishing instructions before production begins.
5. Customization, Artwork and Brand Files
Customers must provide correct and high-resolution artwork, logos, brand files and printing instructions. We may provide design assistance or artwork adaptation where agreed. Once final artwork is approved by the customer, we are not responsible for errors, spelling mistakes, colour expectations, placement issues or design changes requested after production has started.
· Print colours may slightly vary from digital previews due to screen settings, paper type, printing method, lamination, lighting and production conditions.
· Samples, mockups and 3D visuals are indicative unless specifically approved as final production standards.
Any change after approval may attract additional charges and revised delivery timelines.
6. Minimum Order Quantity and Production Timeline
Customized packaging may be subject to minimum order quantity requirements. Production timelines depend on design approval, material availability, printing schedule, finishing process, quantity and payment confirmation. Timelines shared by us are estimates unless specifically confirmed in writing. Delays may occur due to factors beyond our control, including supply chain issues, labour disruptions, transport delays, machine breakdowns, natural events or government restrictions.
breakdowns, natural events or government restrictions.Final delivered quantity may vary by a reasonable percentage due to production, wastage, machine setup, quality control rejection or packing processes. A variation of up to 5% in quantity shall be considered acceptable and invoiced proportionately unless otherwise agreed in writing.
7. Payment Terms
Payment terms will be shared in the quotation, proforma invoice or order confirmation. Orders may require advance payment before production begins and balance payment before dispatch or delivery, unless otherwise agreed in writing. Any bank charges, payment gateway charges, taxes, duties or logistics charges may be charged separately where applicable.
Delayed payments may attract interest charges at the rate of 18% per annum or the maximum rate permitted under applicable law, calculated from the due date until full payment is received.
Ownership of goods shall remain with Packology until full payment for the relevant order has been received. Packology reserves the right to withhold dispatch, suspend production or recover unpaid goods where legally permissible in case of payment default.
8. Taxes, Shipping and Delivery
Applicable taxes, shipping, handling, packaging, insurance, loading/unloading and delivery charges may be added to the final invoice where applicable. Delivery timelines are dependent on logistics partners and customer location. Risk of delay, damage or loss during transit will be handled according to the agreed shipping terms and logistics partner policy.
9. Cancellation, Returns and Refunds
Because most packaging products are customized, made-to-order or produced as per approved specifications, cancellations, returns and refunds are limited.
