These Terms and Conditions govern the use of [Website URL] and all enquiries, quotations, customization discussions, sample requests, product listings, orders and communications made with Packology. By accessing this website or engaging with us for any product or service, you agree to follow these Terms and Conditions.

1. About Our Products and Services

Packology provides packaging-related products and solutions such as rigid boxes, kappa board boxes, corporate gifting boxes, luxury hampers, sweet and chocolate boxes, multi-cavity boxes, custom inserts, branded packaging and related customized packaging solutions. Product designs, dimensions, colours, materials and finishes may be customized depending on feasibility, minimum order quantity, production process and final approval.

2. Website Content

All content on the website, including text, images, product descriptions, graphics, icons, layouts, designs and catalog information, is provided for general information and promotional purposes. We try to keep information accurate and updated, but we do not guarantee that every product description, size, finish, colour, availability or price will always be complete, current or error-free.

3. Enquiries and Quotations

Submitting an enquiry through the website does not confirm an order. Quotations are prepared based on details shared by the customer, including size, quantity, material, printing style, finishing, insert requirement, artwork and delivery location. Any change in specifications may lead to a revised quotation, timeline or production feasibility.

Prices may vary depending on raw material cost, quantity, design complexity, printing process, finishing, customization and logistics.

A quotation is valid only for the period mentioned in the quotation. If no validity period is mentioned, the quotation should be reconfirmed before placing an order.

Verbal estimates are indicative and should not be treated as final order confirmation.

4. Order Confirmation

An order is confirmed only after written approval of specifications, design/artwork, price, payment terms and timeline, along with receipt of required advance payment where applicable. Customers are responsible for carefully checking all approved artwork, spelling, logo placement, dimensions, product details, colours and finishing instructions before production begins.

5. Customization, Artwork and Brand Files

Customers must provide correct and high-resolution artwork, logos, brand files and printing instructions. We may provide design assistance or artwork adaptation where agreed. Once final artwork is approved by the customer, we are not responsible for errors, spelling mistakes, colour expectations, placement issues or design changes requested after production has started.

• Print colours may slightly vary from digital previews due to screen settings, paper type, printing method, lamination, lighting and production conditions.
• Samples, mockups and 3D visuals are indicative unless specifically approved as final production standards.

Any change after approval may attract additional charges and revised delivery timelines.

6. Minimum Order Quantity and Production Timeline

Customized packaging may be subject to minimum order quantity requirements. Production timelines depend on design approval, material availability, printing schedule, finishing process, quantity and payment confirmation. Timelines shared by us are estimates unless specifically confirmed in writing. Delays may occur due to factors beyond our control, including supply chain issues, labour disruptions, transport delays, machine breakdowns, natural events or government restrictions.

Final delivered quantity may vary by a reasonable percentage due to production, wastage, machine setup, quality control rejection or packing processes. A variation of up to 5% in quantity shall be considered acceptable and invoiced proportionately unless otherwise agreed in writing.

7. Payment Terms

Payment terms will be shared in the quotation, proforma invoice or order confirmation. Orders may require advance payment before production begins and balance payment before dispatch or delivery, unless otherwise agreed in writing. Any bank charges, payment gateway charges, taxes, duties or logistics charges may be charged separately where applicable.

Delayed payments may attract interest charges at the rate of 18% per annum or the maximum rate permitted under applicable law, calculated from the due date until full payment is received.

Ownership of goods shall remain with Packology until full payment for the relevant order has been received. Packology reserves the right to withhold dispatch, suspend production or recover unpaid goods where legally permissible in case of payment default.

8. Taxes, Shipping and Delivery

Applicable taxes, shipping, handling, packaging, insurance, loading/unloading and delivery charges may be added to the final invoice where applicable. Delivery timelines are dependent on logistics partners and customer location. Risk of delay, damage or loss during transit will be handled according to the agreed shipping terms and logistics partner policy.

9. Cancellation, Returns and Refunds

Because most packaging products are customized, made-to-order or produced as per approved specifications, cancellations, returns and refunds are limited.

Orders cannot usually be cancelled after material procurement, printing, die-making, production or customization has started.

Customized products cannot be returned only because of change of mind, incorrect customer input, approved design error or minor colour variation.

If a manufacturing defect is reported, the customer must inform us within the agreed inspection period, along with photos, videos and order details.

Approved claims may be resolved through repair, replacement, credit note or other suitable remedy at our discretion.

Refunds, if approved, will be processed according to the payment method and timeline communicated by us.

10. Product Inspection and Defect Reporting

Customers should inspect delivered products immediately on receipt. Any concern related to quantity, damage, manufacturing defect, printing issue or wrong product must be reported promptly with supporting images or videos. Claims raised after the inspection period may not be accepted, especially if products have been used, resold, altered, stored improperly or distributed.

Due to the nature of printing, paper conversion, rigid box manufacturing, manual pasting, die-cutting, lamination and finishing processes, minor variations may occur between approved samples, mockups and final production.

Industry-standard tolerances may apply in:

* Dimensions and box fitting

* Board thickness and paper grain

* Print color and shade variation

* Foiling alignment

* Embossing/debossing registration

* Magnet alignment

* Ribbon placement

* EVA/foam fitting

* Manual pasting and folding finish

Such minor variations shall not be treated as manufacturing defects unless they materially affect the functional usability of the product.

11. Customer Responsibilities

• Provide accurate product specifications, dimensions, quantity, branding and delivery details.
• Review and approve artwork, mockups, quotations and order details carefully before confirmation.
• Ensure that logos, images, trademarks, designs and content shared for printing are legally owned or authorized for use.
• Make payments as per agreed terms.
• Use packaging products only for suitable and lawful purposes.

12. Intellectual Property

All website content, product presentation, design concepts, text, graphics, layout and brand elements owned or created by Packology remain our intellectual property unless otherwise agreed in writing. Customers retain ownership of their own logos, trademarks, brand files and artwork. By sharing brand files with us, customers grant us permission to use them only for quotation, sampling, production, portfolio display or related service delivery, unless the customer requests otherwise in writing.

13. Storage and Handling

Packaging products should be stored in dry, clean and temperature-controlled conditions away from moisture, direct sunlight, water exposure, excessive weight load or rough handling. Packology shall not be responsible for damage caused after delivery due to improper storage, handling, transportation or environmental exposure

14. Limitation of Liability

To the maximum extent permitted by law, Packology will not be liable for indirect, incidental, consequential, special or business losses, including loss of profit, loss of opportunity, loss of goodwill, production downtime or third-party claims arising from product delay, customization error approved by the customer or circumstances beyond our reasonable control. Our total liability, where legally applicable, will be limited to the amount paid by the customer for the specific order giving rise to the claim.

Where customers provide materials, inserts, products or components for packing or assembly, Packology shall not be responsible for hidden defects, compatibility issues, breakage risk, dimensional mismatch or production delays arising from such customer-supplied items.

15. Warranty Disclaimer

The website and its content are provided on an “as available” basis. Product suitability depends on customer requirements, storage conditions, handling, product weight, product nature and usage. Unless expressly confirmed in writing, we do not provide any implied guarantee regarding specific commercial outcomes, resale performance, brand impact or exact colour matching across different production batches.

16. Force Majeure

Packology will not be responsible for delay or failure caused by events beyond reasonable control, including natural disasters, fire, flood, strikes, labour issues, transport disruption, shortage of raw materials, power failure, machine breakdown, pandemic, government action, war, cyber incidents or other unforeseen circumstances.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India. Any dispute arising from website use, quotations, orders, payments, delivery, product quality or business communication shall be subject to the jurisdiction of the competent courts at [City/State], India, unless otherwise agreed in writing.

18. Changes to Terms

We may update these Terms and Conditions from time to time. Updated terms will be posted on this page with the latest revision date. Continued use of the website or services after changes means acceptance of the revised terms.

19. Contact Information

For questions related to these Terms and Conditions, please contact:

• Business Name: Packology
• Email: [Official Email Address]
• Phone/WhatsApp: [Phone Number]
• Address: [Business Address]
• Website: [Website URL]